At jolibee777, your privacy matters. This Privacy Policy explains what personal information we collect from Philippine players, how we use it, who we share it with, and what rights you have over your own data. By registering an account or using any part of our platform, you agree to the practices described here.
When you register an account on jolibee777, we collect the personal details you submit during the sign-up process. This includes your full name, date of birth, email address, mobile number, and any identity documents required for account verification. We collect this information because Philippine regulations and responsible gaming standards require us to confirm that every player is a real person aged 21 or above. Your payment details — such as e-wallet account references or bank information — are collected when you make a deposit or request a withdrawal, and are used solely to process those transactions. We also collect any information you voluntarily provide when you contact our support team, including the content of your messages and any attachments you send. All information you submit is stored securely and is only accessed by authorised staff for the purposes described in this policy.
When you visit jolibee777.app or use our platform on a mobile browser, we automatically collect certain technical data about your session. This includes your IP address, device type, operating system, browser version, and the pages or sections you visit within the platform. We use this data to keep the platform running smoothly, to detect unusual activity that may indicate fraud or unauthorised access, and to improve the overall experience for Philippine players. Session data such as login timestamps, game activity logs, and transaction history is retained as part of your account record and is used for dispute resolution, responsible gaming monitoring, and regulatory compliance. We do not use this data to build advertising profiles or sell it to third-party marketers. Cookies and similar technologies may be used to maintain your session state and remember your preferences — you can manage cookie settings through your browser, though disabling certain cookies may affect platform functionality.
jolibee777 does not sell, rent, or trade your personal data to third parties for marketing or commercial purposes. We share your information only in the limited circumstances described here. Payment processors and e-wallet providers receive the transaction data necessary to complete your deposits and withdrawals — they are bound by their own privacy and security obligations. Identity verification providers may receive copies of your submitted documents to confirm your identity as part of our account verification process. Regulatory bodies and law enforcement agencies in the Philippines may receive your data if we are legally required to disclose it, for example in connection with an investigation into fraud or money laundering. Our internal technical and support teams access your data only to the extent needed to operate your account and resolve any issues you raise. All third parties we work with are required to handle your data securely and in accordance with applicable data protection standards.
We retain your personal data for as long as your account remains active and for a period after closure as required by applicable Philippine laws and regulations. Account records, transaction histories, and identity verification documents are typically retained for a minimum of five years following account closure to meet anti-money laundering and regulatory record-keeping requirements. Support correspondence is retained for a shorter period unless it relates to an unresolved dispute or regulatory matter. Once the applicable retention period has passed, your data is securely deleted or anonymised so that it can no longer be linked back to you. If you request account closure, we will confirm the expected retention period for your data at that time. You may contact [email protected] at any time to ask about the specific retention periods that apply to your account information.
As a player based in the Philippines, you have the right to request access to the personal data we hold about you at any time. You may also request that we correct any inaccurate information, or that we delete your data where we are no longer legally required to retain it. If you believe we are processing your data in a way that is not consistent with this Privacy Policy, you have the right to raise a concern with us directly by emailing [email protected]. We will acknowledge your request promptly and aim to respond in full within 30 days. In some cases, legal or regulatory obligations may limit our ability to delete certain data, and we will explain this clearly if it applies to your request. You also have the right to withdraw consent for any optional data processing activities, such as receiving promotional communications, at any time without affecting the lawfulness of processing that took place before your withdrawal. To exercise any of these rights, please contact our support team with your registered email address and a clear description of your request.
If you have opted in to receive promotional communications from jolibee777, we may send you emails or notifications about platform updates, new game releases, bonus offers, and VIP programme news. You can opt out of marketing communications at any time by following the unsubscribe link in any email we send, or by contacting [email protected] with a request to be removed from our mailing list. Opting out of marketing communications will not affect transactional messages related to your account, such as deposit confirmations, withdrawal notifications, or security alerts — these are sent as part of the service and cannot be disabled while your account is active. We do not send unsolicited SMS messages or push notifications without your prior consent. If you believe you have received a communication from jolibee777 that you did not consent to, please report it to our support team so we can investigate and correct the issue.
jolibee777 takes the security of your personal data seriously and applies a range of technical and organisational measures to protect it from unauthorised access, loss, or misuse. All data transmitted between your device and our platform is encrypted using industry-standard protocols. Access to personal data within our organisation is restricted to staff who need it to perform their specific roles, and all staff with data access are trained on data protection responsibilities. We conduct regular reviews of our security practices and update them in response to emerging threats. In the event of a data breach that is likely to affect your rights or interests, we will notify you and the relevant authorities as required by applicable law. While we take every reasonable precaution, no online platform can guarantee absolute security — we encourage you to use a strong, unique password for your jolibee777 account and to contact us immediately if you suspect any unauthorised access.
We may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable laws and regulations in the Philippines. When we make material changes, we will notify registered players via the email address on file and update the effective date shown at the top of this page. Continued use of the jolibee777 platform after the effective date of any update constitutes your acceptance of the revised policy. If you do not agree with any changes, you should stop using the platform and contact support to request account closure. We encourage you to review this Privacy Policy periodically so that you remain informed about how your data is being handled. The most current version of this policy is always available at jolibee777.app/privacy-policy. If you have any questions about a specific change, our support team is available to explain what has been updated and why.
You can request a copy of all personal data we hold about your jolibee777 account at any time. We will provide this within 30 days of receiving your verified request. Simply email [email protected] with your registered account details and we will prepare your data summary promptly.
If any of the personal information we hold about you is inaccurate or out of date, you have the right to request a correction. This includes your name, contact details, and any other account information. Contact our support team and we will update your records as quickly as possible.
Where we are no longer legally required to retain your data, you may request that we delete it. Regulatory retention requirements may mean some records must be kept for a defined period after account closure, but we will always explain clearly what can and cannot be deleted at the time of your request.
You can withdraw consent for marketing communications at any time without affecting your account access. Use the unsubscribe link in any promotional email or contact [email protected] directly. Transactional and security messages will continue as they are essential to your account operation.
If you have any questions about how jolibee777 handles your personal data, or if you want to exercise any of your data rights, reach out to our support team at [email protected]. We are here to help Philippine players understand and manage their privacy clearly and without hassle.
You can also visit our FAQ page for quick answers to common questions, or review our Terms and Conditions for the full platform rules.